While in your Stripe dashboard, please click on your name located in the top left hand corner to see a drop down menu that will contain all the accounts associated with that login.
Please ensure that you are accessing the correct Stripe account number created for your Whova event. To see the exact Stripe Account number, please access the following path on your Whova Dashboard:
Tickets > Payout > Stripe Standard Account: acct.....
If you are not able to locate this account on Stripe, please contact Stripe Support for further assistance.
P.S. In case this didn't fully answer your question or want to see a live demo or ask live Q&A, join our Registration whova academy! We host a live session covering the Tickets tab every Tuesday at either 9AM or 1PM PST.
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