What is the difference between a Main Contact, a Lead Booth Staff, and Booth Staff in my exhibitor booth?

Main Contact (Primary Offsite Contact): This person manages all offsite communication with the event organizer. They are responsible for handling pre-event logistics and registration details. They can access the Exhibitor Portal (backend) but will not be able to access the event app and Lead Retrieval tool unless they are also the Lead Booth Staff.

Lead Booth Staff (Primary Onsite Contact): This is a designated booth staff member who serves as the main point of contact at the event. They handle any onsite communication with the event organizer, particularly if any issues arise during the event. If the Main Contact is attending the event as part of the booth staff, they can also act as the Lead Booth Staff. If not, a different booth staff member should be assigned to this role.

Booth Staff: These team members are responsible for engaging with attendees, collecting leads, and assisting with booth activities during the event. All booth staff will have access to the Event App to help with lead collection and event participation.

For further clarity on the responsibilities and limitations of each role, please see the table below detailing what each role can and cannot do.

	Main Contact	Booth Staff
Administrative
Assign a lead booth staff	✅	❌
Add/Remove Booth Staff	✅	❌
Exhibitor Portal (Backend) & Setup
Sign into Exhibitor Portal	✅	✅
Edit booth profile details	✅	✅
View and download leads	✅	✅
Add and edit Lead Qualifiers	✅	✅
Social Media Scheduler	✅	✅
Attend Whova Academy	✅	✅
Exhibitor Chatroom (ask other exhibitors questions)	✅	✅
Onsite Event App and Lead Collection
Sign into Event App	❌	✅
Lead Retrieval Tool (add, edit, and scan leads)	N/A	✅
View list and message attendees	N/A	✅