How do I configure Offline Payments?

As an Organizer, please navigate to Tickets → Registration Settings on your Organizer Dashboard, then click on the "Get Started" button. Here, you will first see an overview of how offline payments work on Whova. 

The process can be broken down into three main steps, after offline payment methods are enabled: 

1. Attendees complete their registration, using either a credit or debit card or an offline payment method (cash, check, or invoice)
2. Attendees who used an offline payment method send/give their payment to the Organizer following the Organizer's instructions, and then the Organizer marks those attendees' payments as "Received" in the Whova Dashboard
3. After their payments are marked as "Received", attendees will be added to the Whova Attendee List and receive a registration confirmation in their email 

The Organizer can also explore answers to FAQs about offline payments on this page before clicking "Continue".

The Organizer will then need to agree to Whova's terms and conditions in order to enable the feature.

They can check the boxes next to each terms statement to and then click "Pay and enable" to complete this step. 

After paying for the Offline Payment Methods add-on ($600 in 2026), the Organizer will be able to set up the feature to suit their needs. 

Once the Organizer enables the feature, they will be able to choose which types of offline payments they would like to accept. 

They can check the box to the left of each type of offline payment they would like to offer to add that payment method as an option. 

After selecting their payment methods, the Organizer will need to add some instructions for registrants, so that registrants know how to submit each type of offline payment to the Organizer.

• E.g. Attendees will see the Organizers' instructions for how to pay with cash when they choose that payment method, for example "Bring your cash with you to the registration desk".
• Attendees will also be sent the payment instructions the Organizer provides in their registration confirmation email. 

Please note: After a registrant has registered using an offline payment method, the Organizer will no longer be able to remove that payment method as an option. 

If the Organizer wants to review the instructions for setting up offline payment methods, or the terms and conditions they agreed to when they enabled the feature, they can do so at any time by clicking the "Terms" button or "Instructions" button at the top right of the page. 

P.S. In case this didn't fully answer your question or want to see a live demo or ask live Q&A,  join our Registration and Ticketing Whova Academy! We host a live session covering the Tickets tab every Tuesday at either 9AM or 1PM Pacific Time.