How can I remove registered exhibitors without issuing a refund?

To remove an exhibitor without refunding, please access: Tickets > Orders and Transactions > Exhibitor Orders.

In the Order details table, you can then click the ellipsis menu (⋮) next to the exhibitor that you want to remove.

A dropdown menu will appear, where you can select “Remove exhibitor (no refund).”

Before proceeding to the final step, you can review the order details and select which booth staff to remove from the attendee list. You may choose to keep certain staff members or remove all of them when releasing the booth.

You can also add an optional admin note for your own records. For example, if a refund was not issued because the exhibitor cancelled at the last minute, you can include that information for internal reference.

Once you're ready to release the booth and remove any selected booth staff from the attendee list, you may click Proceed to remove them.

P.S. In case this didn't fully answer your question or want to see a live demo or ask live Q&A, join our Registration and Ticketing Whova Academy! We host a live session covering the Tickets tab every Tuesday at either 9AM or 1PM Pacific Time.